Saddle Creek & The Cove | Frequently Asked Questions

Maintenance

1. What will you do to prepare my apartment before I move in?

Full make ready.

2. Do I have to be present for a service technician to perform work?

No

3. Do you have on-site maintenance?

Yes

4. An item in my unit needs repair. How do I get help?

Please submit a work order through the online resident portal.

5. What happens if I am locked out?

Please call a locksmith.

Amenities

1. Is parking available?

Yes, there is open parking and visitor parking. We also have garages* and covered parking available.

2. What amenities does the property offer?

Clubhouses, Gyms, Pools, Dog Parks, Dog Spa, and a Laundry Facility*.

3. Is your community pet friendly?

Yes, we love your well behaved pets! Roscoe We welcomes all dog breeds, ages, and sizes. Pet interview required. All fees are per pet. Limited to two pets per unit.

4. What appliances are standard?

The Cove features black appliances. Standard white appliances are standard at Saddle Creek.

5. Do you offer furnished apartments?

No

6. During which time periods are the pools and decks available for use?

8 am - 10 pm

Admin

1. How long does it take for an application to be approved?

Within 48 hours.

2. What are my options for paying my rent?

Online using clickpay.

3. Am I required to purchase renter's insurance?

Yes

4. Which provider can I use for internet and cable?

AT&T, Google Fiber, Spectrum

5. If my situation changes can I get out of my lease?

Yes, early termination fee applies.

6. How do I set up my utilities?

City of Austin

Location

1. Is there public transportation within close proximity of the buildings?

There is not public transportation near them so maybe we should remove this.

2. Which school district are you in?

Eanes ISD